Customer Service
NOTICE: Emersonscigars.com does not sell tobacco or tobacco-related products to anyone under the age of 21. Emersonscigars.com does NOT sell cigarettes.
- Shipping & Delivery
- Shipping is only available in the United States. Shipping hours are Monday thru Friday from 10 am to 6 pm EST. All orders received prior to 3 pm EST, M-F, will be shipped on the same day. All AK, APO, FPO, and PO Box addresses will automatically be shipped US Postal Priority Mail. Weekend delivery is not available for most shipping methods. Weekends and holidays may affect delivery times. For first-time customers; the delivery address must be the same as the billing address that corresponds to the payment method used and an adult signature will be required. Please contact us at 1-800-842-2990 or email sales@emersonscigars.com for all shipping-related inquiries. Emerson's Cigars DOES NOT ship to reship facilities.
- Adult signature will be required for the delivery of all shipments containing tobacco products. No exceptions will be made to this policy.
Effective July 1, 2023 we are no longer able to ship to HI addresses.
- Local Delivery Service will be discontinued on May 31, 2022. Please contact us if you need to arrange delivery locally after this date.
- Shipping Rates (Effective 03/01/2022):
- Ground: Orders less than $100 = $11.99 (UPS Ground) or $12.99 (USPS Priority Mail). Orders of $100 or more = FREE Ground Shipping
- 2nd Day Air (2 Business Days): Flat Rate - $25.00*
- (2nd Day Air may not be available on large and oversized packages such as humidors)
- Security & Privacy
- Emersonscigars.com uses Secure Sockets Layer (SSL) software to ensure that all orders are made securely. This technology is used to protect sensitive information provided during ordering such as billing and credit card information. All customer information is private information, and will not be sold or released to any third party. If you have any questions regarding this policy, please phone us at 800-842-2990 or write to us at:
- Emerson's Cigars
- Attn: Mail Order Department
- 5325 Cleveland Street, Suite 301
- Virginia Beach, VA 23462
- Phone: 800-842-2990
- General Conditions
- By ordering from Emerson's Cigars, you are verifying that you are over the age of 21 years old. If you are not 21 years of age, please do not enter our site. Emerson's Cigars uses the latest technology to verify your age. If for some reason your age cannot be verified, we will contact you.
- Returns & Replacements
- Online Returns:
Items purchased through emersonscigars.com and via the toll-free number of 800-842-2990 can be returned under the following conditions: All products can be returned within two (2) days of receiving the product at the shipping destination. A call to 800-842-2990 must be placed within two (2) days of receiving the product. All returned items must be in the original packaging, and in resale condition. All promotional goods must also be returned. The customer is responsible for paying the postage. - Returns must be mailed to the following address:
- Emerson's Cigars
- Attn: Mail Order Department
- 5325 Cleveland Street, Suite 301
- Virginia Beach, VA 23462
- Phone: 800-842-2990
In-Store Returns:
Items purchased at Emerson's Cigars retail locations can be returned under the following conditions: All tobacco-related items can be returned within two (2) days of purchase. All non-tobacco-related items can be returned within 20 days of purchase. All returned items must be in the original packaging, and in resale condition with receipt of purchase. All promotional goods must also be returned. No cash refunds will be given.- Ordering
- All orders received prior to 3 pm EST, M-F, will be shipped on the same day. All AK, HI, APO, FPO, and PO Box addresses will automatically be shipped US Postal Priority Mail. Weekend delivery is not available for most shipping methods. Weekends and holidays may affect delivery times. For first-time customers; the delivery address must be the same as the billing address that corresponds to the payment method used. An adult signature will be required for delivery. No exceptions will be made to this policy.